Getting started
Your business details
- What is an NZBN?
- Verifying your account
- How to update your Business details
- How to update the locations you are subscribed to
- How to update the trades you're subscribed to
- How to write a great 'About your Business' description
Chasing job leads
- What are Quiet Hours and how do I set them?
- What's a Chase Intro and do I have to send one?
- Why can’t I chase new jobs?
- How do I change my lead filter settings?
- What are tokens and how do they work?
- Why do you limit the number of tradies who can chase a job?
Managing your jobs
- How do I find the homeowner’s phone number?
- Can I send a quote through Builderscrack?
- How do I claim a job?
- Do I need a contract with the homeowner?
- Can I ask for a deposit?
- Where has my Direct Enquiry gone?
Reviews
- How can a client add a review to my profile?
- Can I add a review from a non-Builderscrack job?
- Can I remove an inaccurate review?
- How do I import my Google reviews?
- How is my BC Rating calculated?
- How do I reconnect my Google reviews?
Billing and payment
- Why have I been charged a success fee?
- What does ‘Recharge’ mean?
- How is a success fee calculated?
- Can I invoice the homeowner using Builderscrack?
- How do I find out my account balance or see the invoices I’ve paid?
- How do I pay my Builderscrack invoice?
Profiles
- How does click to reveal work?
- What is a Profile?
- How do I edit my Profile?
- How can I share my Profile?
- How do I hide my contact details on my Public Profile?
- How do Homeowners find my Profile?
Managing your subscriptions
- What happens when my plan ends?
- What happens if I bring forward my tokens?
- Do tokens carry over?
- How do I find my token balance?
- What is a token pack?
- How does token overage work?
