Token overage is normal – and easy to fix
Token balances naturally fluctuate depending on how much work you're chasing. Overage just means you've been busy. The sweet spot is a plan that matches your average workload - not paying for tokens you don't use, but not regularly topping up at the higher token pack rate either.
What is token overage?
Overage occurs when your successful connections exceed your available token balance, leaving you with a negative balance.
While in overage:
- Pending connection requests can still go through, with tokens added to your overage amount.
- You'll keep receiving lead invites, but won't be able to express interest in new jobs until your balance is cleared.
How to clear your overage
1. Bring forward an allocation
Check your token balance page for an upcoming allocation you can bring forward - this often clears overage at no extra cost. If you're still in overage after doing this, see below.
2. Wait for your next renewal
Check your subscription page for when your next renewal is due. If your next plan renewal or token allocation is within 7 days, we'll automatically use those tokens to clear your overage. Nothing to do.
3. Act now
If your renewal is more than 7 days away (or your plan is ending soon), you can:
- Upgrade your plan - the better long-term fix if overage is a regular occurrence.
- Buy a token pack - a quick top-up if this is a one-off.
If you take no action, we'll automatically charge your card after 7 days at the token pack rate.
Head to your subscription page to take action.
