Yes! If you need to pause your subscription, please reach out to our Customer Support team.
You can schedule a pause for a period of 1 to 4 weeks, the length depending on your current plan term.
To be eligible for pausing your plan, your account must not have token overage or overdue invoices.
When your plan is paused:
Tokens and Invoices
- Your billing cycle, token allocations and expiry dates are extended. The extension applies when your plan resumes, just in case you make changes during the pause period.
- Plan billing is paused. (Note: Any token overage or overdue invoice charges incurred before the pause took effect will still apply.)
Job Leads
- You won't receive new lead invites.
- You won't be able to request contact on leads you've already received (but did not chase) before the pause started.
- We'll disconnect you from lead invites you have requested contact on (but have not yet been connected).
- You can continue communicating with homeowners on jobs you are already connected on.
Your Profile
- Your public profile on our Trade Directory will be changed to a 'limited' profile with minimal information displayed and homeowners will be unable to send you direct enquiries.
Ready to get back into it?
To cancel the pause and resume your plan early, contact our Support team.
