If you can’t chase new lead invites, it could be because of one of these reasons:
You don't have an active subscription
All trade accounts need to be subscribed to a plan in order to chase new job leads. You can view all subscription plans and pricing here.
You have overdue invoices
If you have overdue invoices this will impact your ability to chase new lead invites.
We’ll let you know when you have overdue invoices, you can also check your invoices yourself;
- Click through to ‘Invoices’ from your homepage.
- You can then pay the invoices instantly using a credit or debit card. Find out how to add a credit or debit card here.
You need to verify your account
Have we recently asked you for up-to-date verification documents? If you haven’t submitted these within the specified timeframe we will pause your ability to chase new job leads.
It’s easy to resolve this – just submit your documentation for verification. Read more on this here.
