If you receive a phone call or digital message (text, email, fax) which you believe is a phishing message or unsolicited sales call, we advise that you do not provide any personal information or make any commitment to these external parties.
Below are some resources to help you understand what you can do if you receive these calls or digital messages.
Department of Internal Affairs
You can make a complaint to the DIA if you receive a digital (email, text, fax) message which is unsolicited. You’ll find an overview of this service and helpful resources here.
If you receive unsolicited phone calls, no formal service processes the complaints.
You may find it helpful to read over these websites;
- Consumer Protection telemarketing information
- Consumer Protection scamwatch information
- NZ Police
You may also wish to add your details to the Do Not Call and Do Not Mail register. This is operated by the Marketing Association, marketers can subscribe to this register and use it to remove your details (if they appear) from their call and malling marketing lists.
If you receive a call claiming to be from Builderscrack
- If you receive a call from Builderscrack, this will be from an NZ landline phone number.
- Builderscrack will never call you requesting your login details or payment information.
Please also contact us if you receive phone calls or emails that you suspect are impersonating Builderscrack employees.