(If this isn't you, check out our Tradespeople FAQs)
When you’ve got a job that needs doing around your home, Builderscrack is here to connect you with top quality tradespeople who want to do your job. Here's what you need to get started.
Sign up
First of all, sign up to Builderscrack to start using our service. There’s no cost for homeowners to join and use our service. Signing up is quick and easy, all you need is your email address.
Post your job
Whether you need repairs or renovations, you can find a great tradesperson with Builderscrack. You’ll find you get the best quality tradespeople chasing your job if it is detailed and includes photos.
We match tradespeople to your job
When we receive a new job post, we consider several elements to determine who should receive your job post. We’re looking at things such as; which tradespeople have the trades you need, what are their average ratings, how responsive have they been to job posts in the past?
Once we’ve got a suitable pool of tradespeople, we send out your job post to them.
Tradespeople chase the job
Tradespeople will use the details of your job post to determine if they’d like to chase the job. We’ll let you know once you have tradespeople chasing your job so you can begin reviewing their profiles and deciding who you’d like to engage with.
Grant the tradespeople access
When you’ve looked over the profiles of the tradespeople chasing your job and you’ve decided who you’d like to engage with, you need to grant them access so they can begin talking with you directly.
Sorting the job details
Now it’s time to discuss the details of your job and begin gathering quotes or job costs from the tradespeople you’re engaging with.
We recommend communicating with tradespeople using the 'interact' function. This way you’ve got a digital record of what’s been agreed and discussed on a job, ensuring everyone’s expectations are the same.
Don’t be afraid to ask the tradespeople questions - it’s your job and your money. You should feel confident you understand what needs to be done and how this is accounted for in any job quote.
Receiving a quote or a job cost
Tradespeople will provide you with either a quote or job cost through Builderscrack. You can review, query, accept or decline the quote or cost. By accepting the quote or cost you are confirming the tradesperson will complete the job.
Dropping a tradesperson
If you decide you’re not interested in a tradesperson, you can remove them from chasing your job by dropping them. You can leave a review on their communication style if you’d like.
Awarding the job to the tradesperson
When you’ve found a tradesperson you like and you’re happy for them to complete your job, it’s important to award it to them.
This confirms that your chosen tradesperson has been secured to complete the job and lets other tradespeople know the job has been won by someone else.
We'll ask you to confirm the job cost - if you don't know at this point you can still award the job, and enter the cost once you do.
Once a job cost has been assigned, Builderscrack may issue the tradesperson with an invoice for a success fee, this depends on what plan they are subscribed to.
How do you pay the tradesperson?
Builderscrack doesn’t take payment from homeowners, you pay your tradesperson directly for the job. It’s not uncommon to pay a deposit on jobs but avoid paying large amounts upfront. Our service is free for homeowners to use and a tradesperson should never pass on their cost for using Builderscrack to you - if you do encounter this, please let us know.
Job done, review your tradesperson
One of the cornerstones of Builderscrack is the authenticity of our review system and the visibility of reviews for homeowners.
If you engage with a tradesperson through Builderscrack, you can review them. Our reviews provide valuable feedback on the tradespeople and ensure homeowners are assessing them based on the most up to date customer experiences available.
Contacting a specific tradesperson
If you've found a tradesperson on our Trade Directory, you can also contact them directly. Read this article for details on how this works.
