One of the cornerstones of Builderscrack is the authenticity of our review system and the visibility of reviews for homeowners.
If you engage with a tradesperson through Builderscrack, you can review them.
When is a tradesperson reviewed?
You can review a tradesperson at any point during your interaction.
What do you review?
Homeowners can provide two types of reviews:
- Communications review – when you’ve been in contact with a tradesperson but they did not secure the job.
- Workmanship review – when the tradesperson secures your job and completes the work.
What is a communications review?
This type of review is provided when a homeowner and tradesperson have been interacting but the tradesperson has not been awarded the job.
The communications review is very simple, you provide a score out of 5 and any additional comments you want to make.
What is a workmanship review?
When you award your job to your tradesperson, we’ll ask you to provide a workmanship review. You can come back to this when the job has been completed.
When are reviews published?
Reviews are published 7 days after you post them – this gives our tradespeople a chance to read them and respond if there are any issues. If they respond within this 7 day period, we will publish the review instantly.
Reviews are editable for 6 months after being created.