(If this isn't you, check out our Tradespeople FAQs)
One of the cornerstones of Builderscrack is the authenticity of our review system and the visibility of reviews for homeowners.
If you engage with a tradesperson through Builderscrack, you can review them.
When is a tradesperson reviewed?
You can review a tradesperson at any point during your interaction.
What do you review?
Homeowners can provide two types of reviews:
- Communications review – when you’ve been in contact with a tradesperson but they did not secure the job.
- Workmanship review – when the tradesperson secures your job and completes the work.
What is a communications review?
This type of review is provided when a homeowner and tradesperson have been interacting but the tradesperson has not been awarded the job.
The communications review is very simple, you provide a score out of 5 and any additional comments you want to make.
What is a workmanship review?
When you award your job to your tradesperson, we’ll ask you to provide a workmanship review. You can come back to this when the job has been completed.
When are reviews published?
Reviews are published 7 days after you post them – this gives our tradespeople a chance to read them and respond if there are any issues. If they respond within this 7 day period, we will publish the review instantly.
Reviews are editable for 6 months after being created.