Tokens are used to connect with potential clients. It's free to 'chase' a job (request contact); it's only when the homeowner accepts your connection request that we deduct tokens. Read our full Token Policy here.
Each job has a token value, which is calculated based on several factors, the main one being trade category. Read more about how we calculate token values here.
Your connection plan includes tokens to be used on Builderscrack. Each month, you will receive a new allocation of tokens. Read more about the lifetime of tokens.
How are tokens used?
Tokens are deducted from your balance when a homeowner accepts your request to connect on their job. We do not deduct tokens if they do not accept your request to connect.
If a homeowner sends you a 'direct enquiry' and you accept their request to connect, we deduct tokens at that point.
Once a connection is made with a homeowner, we do not deduct tokens if you reconnect with them in future on a different job.
There are two primary types of lead invites:
- Standard lead invites – The lead invite will advise you of the token value of the connection. By chasing the lead invite, you agree to this token value being deducted from your token balance if the homeowner accepts your connection request.
- Direct enquiries – A homeowner may choose to send their job details directly to you using a direct enquiry form. When you receive a direct enquiry, the job details will advise you of the token value of the connection. By accepting the direct enquiry you agree to this token value being deducted from your token balance.
Tokens are non-refundable once you have been connected with a homeowner.
View your Token balance page to see your plan’s token allocations, balance and transaction history.
