When a homeowner posts a job, our system gets to work matching them with the right tradies. Here's a plain-English explanation of how that happens.
How does the platform decide who gets what?
Every lead is matched first by trade and location - so you'll only ever receive leads relevant to the work you do and the area you cover.
From there, our system fairly distributes leads using a round-robin method, so everyone gets their turn at being in the first batch for leads in their trade and location. It doesn't matter how long you've been on the platform or when you're available - you'll get your fair share of the first batches over time.
Tip: Check that your Trades and Locations are set up correctly, so that you're getting matched to the right jobs.
Why don't all tradies receive a lead at the same time?
Rather than sending a lead to every matching tradie at once, we send it out in smaller waves (or batches). If the lead gets enough interest from the first wave, we stop there. If not, we send it to the next batch, and so on.
This approach benefits everyone:
- Homeowners get a manageable number of tradies to choose from, rather than being overwhelmed (which is a benefit to tradies in the end, when they're more likely to make a selection).
- Tradespeople face less competition on the jobs you do receive - fewer tradies chasing the same work means a better chance of winning it
Can I do anything to improve my chances?
While the round-robin system ensures fairness over time, there are some factors that can influence how quickly leads come your way - things like your review score, engagement with the platform, and whether your insurance and accreditations are up to date.
For more detail, see: How do I get more leads?
I received a lead but it's no longer available to chase - why?
If a lead has come through but you can no longer chase it, it's most likely because it's already received enough interest and is no longer accepting new chasers.
We cap the number of tradies who can chase any given job - and that's a good thing. It keeps competition manageable and makes the whole system more effective for everyone on the platform. Fewer tradies chasing the same job means the jobs you can chase are worth more.
The bottom line
Our system is designed to be fair and to give every tradie a genuine shot at work. Show up, stay active, and keep your profile in good shape - the platform is built to reward it.
