(If this isn't you, check out our Homeowner FAQs)
What is a Direct Enquiry?
When a homeowner finds your Profile on Builderscrack, they can send their job details directly to you rather than posting their job to our wider trade network.
How will I know if it is a Direct Enquiry?
Direct Enquiries will be sent to you in the same way you receive lead invites (this may mean you receive an email, push notifications via our app or notifications when logged in to Builderscrack).
The enquiry will be clearly labelled as a Direct Enquiry on the email and in your new leads section on Builderscrack.
Is there a fee for chasing a Direct Enquiry?
- If you are still on a success fee plan (Business or Advantage) - you can accept the enquiry and there is no success fee for the connection.
- If you are on a connection plan - the lead invite will include the token value of the connection which will be deducted if you accept the lead.
Unsure what type of plan you're on? Check this article.
Can I be reviewed for a Direct Enquiry?
Once you accept a Direct Enquiry, it then follows our standard job process. This ensures both our homeowners and tradespeople capture a digital record of the job and enables the homeowner to leave a review for the job.
Do I have to accept a Direct Enquiry?
No, you don't have to accept the enquiry. We just ask that you decline the enquiry, this allows us to follow up with the homeowner and help them to find an alternative tradesperson.
