What is a Chase Intro?
A Chase Intro is a new structured form that gives you the option to share relevant job-specific details with a homeowner after you've expressed interest in their job, but before you are granted contact. It's available on both the web and app.
What kind of information does it include?
The form covers a handful of useful, job-specific details:
- Whether photos of the job would be helpful at this stage
- Your availability for a site visit
- How long you estimate the job will take to complete
- When you'd anticipate being able to schedule the work
- Whether a call-out fee applies
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Do I have to send a Chase Intro?
No, a Chase Intro is optional, so you can skip it. If you do send a Chase Intro, we'll only pass on the details you actually provide, so if some sections aren't relevant to a particular job, just select 'To Be Discussed'.
Why has this been introduced?
Since removing the old intro note feature and making profiles the centrepiece of how homeowners evaluate tradespeople, we heard from many of you that there were still cases where job-specific info was useful to share upfront. The Chase Intro gives you a structured way to do that, without duplicating what's already in your profile.
Why is it structured rather than free-form?
A structured form makes it quicker to complete and ensures homeowners receive clear, consistent information that's easy to compare. It keeps the focus on the details that are genuinely useful at this early stage of a job.
Where does my Chase Intro appear?
After you've chased the job and sent an Intro, it will appear at the top of your profile page, which the homeowner will see when deciding whether to grant contact. If the homeowner grants you contact, your Chase Intro will be recorded in the message thread - the same place the previous introductory note appeared.
Should I still keep my profile up to date?
Absolutely. Your profile remains the most important first impression you make. Chase Intro is designed to complement your profile with job-specific details - not replace the work you've put into it.
