One of the cornerstones of Builderscrack is the authenticity of the reviews, and the visibility of these for other homeowners.
Typically, a homeowner will provide a review of a tradesperson after they have engaged them to quote on a job or when the job has been completed.
When is a tradesperson reviewed?
A homeowner can review a tradesperson at any point in their interaction.
A review is editable by the homeowner for 6 months after being written, to allow for cases where outcomes change or issues get resolved.
What does the homeowner review?
There are two types of reviews a homeowner can provide:
- Communications review
- Workmanship review
What is a communications review?
This type of review is provided when a homeowner and tradesperson have been interacting but the tradesperson has not been awarded the job.
We offer our users the opportunity to review tradespeople based on their responsiveness and professionalism – even if the tradesperson was not awarded the job in the end. If you’ve interacted on a job, then they can review you, so it’s important to remain professional in all your engagements.
The communications review is very simple, the homeowner provides a score out of 5 and they can provide additional comments if they wish.
What is a workmanship review?
This type of review is provided when you complete a job for a homeowner.
Workmanship reviews demonstrate to fellow homeowners the quality of work a tradesperson is providing. They also provide valuable feedback for your business.
We ask homeowners to provide ratings out of 5 for:
- Workmanship (was the work of good quality?)
- Cost (was it as expected?)
- Schedule (job completed on time?)
- Communications (how well did the tradesperson communicate?)
We also ask them to confirm who did the work and the final job cost – this is used to calculate the appropriate success fee.
When are reviews published?
All reviews are ‘pending’ for 7 days from the time they are placed before becoming visible to the public, and you have the opportunity to respond within this timeframe.
What if I disagree with a review?
Contact the homeowner to discuss the points they’ve raised and ask them to reconsider their review. Keep it professional and respectful and give them the benefit of the doubt; it could boil down to a simple misunderstanding. For more advice on dealing with bad reviews, see this post.
Should I respond to my reviews?
We encourage tradies to respond to all reviews – good or bad. Responding to reviews demonstrates care, appreciation and professionalism to homeowners.
